At Lila Frames, we are committed to delivering your products safely and promptly. This Shipping Policy outlines how orders are processed, delivered, and handled.
1. Order Processing
- Orders are processed within 1-2 business days after confirmation.
- All orders are cash-on-delivery (COD); payment is collected at the time of delivery.
- You will receive an email confirmation with your order details once your order is successfully placed.
2. Shipping & Delivery
- Lila Frames ships worldwide. Delivery times vary depending on the destination.
- Estimated delivery times will be provided during checkout and may be affected by customs, local holidays, or unforeseen delays.
- We are not responsible for delays caused by courier services or circumstances beyond our control.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Free shipping promotions may apply for selected products or locations.
4. Tracking Your Order
- Once your order is dispatched, you may receive tracking information via email.
- For any questions about your shipment, contact [email protected].
5. Delivery Issues
- Please ensure the shipping address provided is accurate and complete.
- If the courier is unable to deliver due to an incorrect address or the recipient being unavailable, additional charges may apply for re-delivery.
6. Damaged or Lost Shipments
- If your product arrives damaged or is lost during transit, notify us at [email protected] immediately.
- Lila Frames will assist in resolving the issue, including replacements or refunds in accordance with our Returns & Refund Policy.
7. Contact Us
For any shipping inquiries, please contact [email protected]