At Lila Frames, we strive to ensure that you are satisfied with your purchase. This Returns & Refund Policy outlines your rights and the procedures for returns, exchanges, and refunds.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Perishable items, personalized/custom products, and certain accessories may not be eligible for return.
2. How to Request a Return
To initiate a return, please email us at [email protected] with:
- Your order number
- Reason for the return
- Photos of the product (if applicable)
Our team will review your request and provide instructions for the return process.
3. Refunds
- Refunds will only be processed after the returned item is received and inspected.
- Shipping charges, if any, are non-refundable.
4. Exchanges
Exchanges may be possible for defective or damaged products. Please contact [email protected] to arrange an exchange.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement at no additional cost.
6. Contact Us
For any questions or concerns regarding returns or refunds, please contact [email protected]